At Urban Vogue Collective, we take pride in delivering contemporary fashion essentials with efficiency and care. Our team meticulously processes each order to ensure your carefully selected wardrobe pieces arrive in pristine condition. Whether you're refreshing your everyday staples or investing in statement pieces, our streamlined logistics network guarantees a seamless journey from our warehouse to your doorstep.

All orders undergo thorough quality checks before being securely packaged with protective materials designed to preserve delicate fabrics and structured items during transit. We coordinate with trusted carriers to maintain the integrity of your fashion investments throughout the shipping process.

Order processing typically requires 1-3 business days as we prepare your curated selections with precision. During peak seasons or promotional periods, additional processing time may be necessary to maintain our quality standards. Once dispatched, domestic shipments generally reach their destination within 3-7 business days, while international deliveries may require 10-20 business days depending on customs clearance procedures.

Please note that these timeframes are estimates rather than guarantees, as external factors like weather conditions, carrier capacity, or regional holidays may occasionally impact delivery schedules. We recommend placing orders well in advance for time-sensitive occasions.

We offer transparent shipping options tailored to different order values:

• Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
• Free Shipping (10-15 Business Days): Automatically applied to orders of $60+

These economical options allow you to balance delivery speed with budget considerations. All shipping fees are calculated and displayed during checkout before payment confirmation.

Currently, we serve customers across North America, Europe, and select Asian markets with reliable delivery networks. Some remote locations, including certain island territories and areas with restricted customs regulations, may be excluded from service. During checkout, our system automatically verifies deliverability to your specified address.

For customers in temporarily unavailable regions, we periodically review our shipping partnerships to expand accessibility. You may contact our support team to inquire about potential future service availability in your area.

Within 24 hours of shipment dispatch, you'll receive an email containing your unique tracking number and carrier information. This allows real-time monitoring through our website or the carrier's tracking portal. For consolidated orders with multiple packages, each shipment will have its own tracking reference provided in sequential updates.

Should you encounter any discrepancies in tracking information, our customer service team can assist in investigating the shipment status using your order number as reference.

While we strive for flawless deliveries, occasional logistical challenges may arise. If your shipment exceeds the estimated delivery window by more than 5 business days, please contact our support team at [email protected] with your order details. We'll immediately initiate carrier investigations and keep you informed throughout the resolution process.

For confirmed lost shipments, we offer the choice between a full refund or replacement at no additional cost, subject to product availability. Our team handles all claims directly with carriers to minimize customer inconvenience.

International customers should be aware that cross-border shipments may incur customs fees, import taxes, or administrative charges determined by your local authorities. These additional costs are the responsibility of the recipient and are not included in our shipping fees or product prices.

We declare all packages with accurate product descriptions and values as required by international trade regulations. For guidance on potential fees, we recommend consulting your country's customs website or postal service for current duty calculators and tax thresholds before placing your order.